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Terms and Conditions

This Agreement was last modified on 18 February 2016.

Shipping & Delivery
We ship to most countries worldwide and strive to deliver goods in the time frame we specify. ECA SHOPPING MALL guarantees or accepts liability for deliveries made outside of this time frame, though we rely on third-party shipping companies to facilitate our customer deliveries for us.

All orders will take approximately 3-5 business days to process. Delivery within 2 – 3 business days, counting from the day of departure. If the order is delayed due to some extenuate circumstances(holidays or limited edition launches, etcetra), we have a window period of 5 – 7 business days. If the consignment goes beyond our window period, full refund will be initiated to the customer.

For deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays going beyond our window period, a full refund will be initiated to the customer as well.

IMPORTANT: ECA SHOPPING MALL is not responsible if a package is undeliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out or confirming your order. If you realize you have made an error in your shipping details, kindly e-mail us at info@eca-mall.com as soon as possible or contact any of our Managers who are admins herein.

RETURN POLICY
Replacements
In the events where the product received comes with manufacturing defects, customers are entitled to request for a product replacement within 2 days of receiving the item(Deep QC is done to avoid dispatching defected products though, and videos sent to customers beforehand). To request for a replacement, customers are required to provide photographic evidence of the product’s manufacturing defects to support@eca-mall.com If the case is deemed valid, ECA SHOPPING MALL will cover the related cost to deliver a replacement.

After 3 days of receiving the item, customers can no longer request for item replacement for any reason.

Free Product/Complementary
We do not offer replacement or accept returns on free products/extras/complementaries, for any reason.

Changes on Orders
Customers are allowed to make changes to orders placed, within 2 hours of making their purchases and before the orders are fulfilled. Additional charges will be incurred by the customers for any changes made to the orders after 2 hours of making their purchases.

Refund policy
Customers are allowed to make a refund inquiry. Prior to the order arriving you can request for a refund. We shall proceed with the refund within 2 weeks. It can take 30 days to receive your money back, depending on the card supplier bank.
ECA SHOPPING MALL only accepts refund inquiry within 7 days of placing the order with 70% of the total invoice. This is due to the operational costs.

Contact Us

If you have any questions about this Agreement, please contact us filling this contact form